1. Shipping Destinations
We currently ship to all 50 U.S. states and offer international shipping to select countries. Please contact us at service@pizzaharmonyco.com for specific international shipping inquiries.
2. Processing Time
- Standard orders: Processed within 3-5 business days
- Custom commissions: Processing time varies (typically 2-4 weeks)
- Holiday periods: Additional processing time may be required
3. Domestic Shipping (USA)
- Shipping Method: FedEx Ground or UPS Ground (3-7 business days)
- Expedited Options:
- 2-Day Air (2 business days)
- Next Day Air (1 business day)
- All domestic shipments include insurance and tracking
4. International Shipping
- Available to most countries (restrictions may apply)
- Shipping Method: FedEx International or DHL Express
- Delivery Time: 5-15 business days (varies by destination)
- Customers are responsible for:
- All customs duties
- Import taxes
- Brokerage fees
5. Shipping Costs
- Calculated at checkout based on:
- Package dimensions and weight
- Destination
- Shipping speed selected
- Free domestic shipping on orders over $500 (standard shipping only)
6. Packaging
All sculptures are carefully packaged with:
- Custom foam enclosures
- Double-walled cardboard boxes
- “Fragile” and “This Side Up” labeling
- Certificate of authenticity included
7. Order Tracking
- Tracking numbers emailed within 24 hours of shipment
- Customers can track orders through carrier websites
- Signature required for all orders over $1,000
8. Delivery Issues
If you experience any delivery problems:
- Contact us immediately at service@pizzaharmonyco.com
- Provide your order number and details of the issue
- For damaged items:
- Keep all original packaging
- Take photos of the damage
- Report within 48 hours of delivery
9. Shipping Restrictions
We cannot ship to:
- PO Boxes
- Freight forwarders
- Certain international destinations (contact us for details)
10. Weather Considerations
During extreme temperatures:
- We may delay shipment to protect artwork
- Customers in extreme climates will be notified
11. Holiday Shipping
During peak seasons (November-January):
- Allow extra processing and transit time
- Check our website for holiday cutoff dates
12. Returns Shipping
- Customers are responsible for return shipping costs
- Must use approved shipping methods for returns
- Original shipping fees are non-refundable
Contact Information:
Pizza Harmony LLC
1131 N Gettysburg Ave, Dayton, OH 45417
Email: service@pizzaharmonyco.com